
There's a paradox in church world. Churches run on volunteers, but volunteers don't run the church. While this might seem innocuous at first glance, the implications of how you approach this paradox can make or break your ministries. For example, although most of the people serving in ministries at church are volunteers, they ultimately don't make the decisions about the areas of the church they serve. There is probably a paid staff person overseeing that environment making decisions on behalf of the volunteers in that ministry, and those volunteers just have to go along with what that person decides.
This can go really, really well or really, really terribly. It goes terribly when paid staff make decisions about changes to implement that drastically affect the volunteer experience in a negative way, and it goes terribly when these decisions are made without asking the volunteers how it will affect the work they do. It goes terribly when, as paid leaders trying to find solutions, we constantly change the way we do things, showing a lack of consistency and making it more difficult for our volunteers to understand their roles. It goes terribly when we focus on the depth of our volunteer base -- that is, the amount we can get an individual volunteer to do -- rather than the breadth, or the number of people we can get to participate. A serving team that has depth but no breadth is made up of few people doing many things with little or no margin, leading to burn-out and frustration.
I've been in this situation before. I'm the kind of person who really loves to serve the church I attend. I'm not satisfied with sitting in the rows every week; I want to be involved. A church I attended in college recognized my desire to be a part of ministry and began asking me to serve on various teams in various roles.
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